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Return & Refund Policy

Clear rules for returns, replacements, and refunds on Dolbear orders.

Overview

If your product is defective, damaged, incorrect, or incomplete at the time of delivery, contact us within the applicable return window. Depending on the product category and condition, you may be eligible for a refund or replacement.

Standard return timeline: 7–10 working days.

Conditions for Returns

  • The product must be unused and free of flaws caused after delivery.
  • Include original tags, user manual, warranty cards, freebies, and accessories.
  • Return the product in the original, undamaged manufacturer packaging/box. Do not put tape or stickers on the manufacturer box.
  • If we receive a product in inadequate condition, we reserve the right to send it back to you.

Valid Return Reasons

  • Damaged / defective — physically broken or malfunctioning on delivery.
  • Incorrect / incomplete — different from the listing, or missing parts.
  • No longer needed — change of mind may be accepted only where the category policy allows and conditions above are met.

Some products may not be eligible for return if marked non-returnable on the product page.

How to Request a Return

  1. Contact our support team with your order number and reason for return.
  2. Share clear photos if the item is damaged, defective, or incorrect.
  3. Follow the pickup or drop-off instructions we provide.

Need help first? Visit Track Your Order or Contact Us.

Refund Timelines

Approved refunds are processed to the original payment method where possible. Timelines below are working days after approval:

  • Debit / Credit Card — Card payment reversal · 10 working days
  • EMI — Card payment reversal · 10 working days
  • Rocket (DBBL Wallet) — Mobile wallet reversal · 7 working days
  • DBBL Nexus — Card / Nexus reversal · 7 working days
  • bKash — Mobile wallet reversal · 5 working days
  • Cash on Delivery — Bank deposit · 5 working days
  • Dolbear Cash — Dolbear Cash credit · 1 working day

For payment methods not listed above, refunds are provided through the same channel used for the original payment.

Refund Modes

  • Bank deposit — Provide correct, active bank account details. The account should be able to receive credits.
  • Card refund — If the amount does not appear after you receive our refund confirmation, contact your bank with the notification details.
  • bKash / Rocket — Refunds go to the same mobile wallet account used at payment.
  • Delivery note — Typical courier windows: Inside Dhaka up to 5 days; Outside Dhaka up to 10 days, depending on location and courier.

Need Help?

Email info@dolbear.com.bd or call +880 18 9497 1070.