Help Center
Find answers about orders, delivery, returns, warranty, and payments.
Track Your Order
Enter your order number and phone to check status. Signed-in customers can also view full order history.
Shipping & Delivery
Same-day delivery is available within Dhaka where stock and courier allow. Nationwide delivery typically takes 2–3 business days.
You will receive updates when your order is dispatched and out for delivery.
Returns & Refunds
Eligible products can be returned within 7–10 working days if unused and in original packaging with all accessories and documents.
For full details, see our Return & Refund Policy.
Warranty Policy
Products marked with official warranty are covered by the manufacturer or authorized distributor in Bangladesh.
Keep your invoice and warranty card. Warranty claims are handled per brand policy — contact support with your order number for assistance.
Payment Methods
We accept Visa, Mastercard, bKash, Nagad, SSLCommerz, and cash on delivery on eligible orders.
EMI options may be available on select cards and products at checkout.
FAQs
How do I change my delivery address?
Contact support before the order is dispatched. After dispatch, address changes may not be possible.
Can I cancel my order?
Orders can be cancelled before they are packed. Sign in or contact support with your order number.
Is cash on delivery available?
Yes, on eligible products and locations. A small COD fee may apply.
Contact Us
Phone: +880 18 9497 1070
Email: info@dolbear.com.bd
Shop 34, Basement 1, Bashundhara City Shopping Mall, Dhaka-1215
Saturday–Thursday, 10:00 AM – 8:00 PM
Full contact details and store list: Contact page